Case Study: How an AI Voice Agent Improved Post-Order Efficiency for Telecom Deliveries
Solution: AI Voice Agent for Collecting Important Delivery Information
Background: Telecom Company X provides internet and connectivity services to businesses. After a customer orders a connection, there are several important details needed for the installation, such as who to contact for the site survey and where to place the fiber equipment. Previously, this information was often missing, causing delays in the delivery process.
The Problem: Collecting these details manually took a lot of time and often led to mistakes. This caused delays in installations and frustration for both the telecom team and the customers.
The AI Solution: We introduced an AI voice agent to automate the process. The AI agent calls customers after their order and asks them for the necessary details, then stores that information directly in the CRM system.
How It Works:
Automatic Calls: The AI voice agent automatically calls customers to collect key information such as:
Contact person for the site survey
Exact location for equipment installation
Building access details
Preferred installation dates
Natural Conversations: The AI uses natural language technology, making the conversation feel like talking to a real person. Customers can easily provide the information over the phone.
Real-Time Updates: The AI agent updates the CRM system immediately with the collected information, so the delivery team has everything they need right away.
Follow-Up Calls: If the customer can’t provide the information during the first call, the AI agent can automatically schedule follow-up calls until all details are gathered.
The Results: After using the AI voice agent, the Telecom Company sees:
Fewer mistakes since information was automatically stored in the system
Happier customers who appreciated the smooth, efficient process
Time savings for the telecom team, who no longer had to manually follow up on missing details
By using the AI voice agent, the delivery process is faster, more efficient, and customer-friendly.